Clean the paper pick-up roller
Follow the steps below to clean the paper pick-up roller.
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Pull the paper tray completely out of the machine.
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Remove anything that is stuck inside the paper tray.
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Tightly wring out a soft, lint-free cloth soaked in lukewarm water, and then wipe the separation pad (1) of the paper tray with it to remove dust.
![Wipe Separator Wipe Separator](/g/b/img/faqend/faq00002541_015/sg/en/1000557/WipeSeparator.gif)
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Wipe the two pick-up rollers (1) inside of the machine to remove dust.
![Wipe Pickup Rollers Wipe Pickup Rollers](/g/b/img/faqend/faq00002541_015/sg/en/1000558/WipePickup.gif)
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Reload the paper, and then put the paper tray firmly back in the machine.