MFC-885CW
FAQs & Troubleshooting |
Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
Brother strongly recommends that customers do not use generic ink cartridges or refill their Brother ink cartridges. Using non-Brother supplies may affect the hardware performance, print quality and machine reliability since the ink formulation in genuine Brother ink cartridges prevents smearing and clogging of the print head. The Brother limited warranty does not apply to any problem that was caused by the use of unauthorized third party ink and/or cartridges.
There is a possibility that ink cartridges other than ones you replaced are empty. Follow the steps below to check the ink volume.
NOTE: Illustrations shown below are from the representative product and may differ from your Brother machine.
If the LCD still displays No Cartridge, unplug the machine from the AC power outlet and wait approximately 10 seconds, and then plug it back in. If the date and time appear on the display, the issue is resolved.
If you still have the same problem, please contact Brother Customer Service from "Contact Us".