If the machine's display shows the message Jam Rear, a paper jam occurred behind the back cover. Follow the steps below to clear the message Jam Rear.
NOTE: Illustrations shown below are from a representative product and may differ from your Brother machine.
- Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine.
- Open the back cover.
![Open back cover](/g/b/img/faqend/faq00000309_021/sg/en/37168/a9340_u_g048.gif)
- Pull the green tabs at the left and right sides toward you to release the fuser cover (1).
![Release fuser cover](/g/b/img/faqend/faq00000309_021/sg/en/37121/a9340_u_g175.gif)
- Use both hands to gently pull the jammed paper out of the fuser unit.
![Pull out jammed paper](/g/b/img/faqend/faq00000309_021/sg/en/37131/a9340_u_g0492.gif)
- Close the fuser cover (1). Make sure the green tabs at the left and right sides lock into place.
![Close fuser cover](/g/b/img/faqend/faq00000309_021/sg/en/37128/a9340_u_g176.gif)
- Close the back cover until it locks in the closed position.