MFC-J985DW
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Improve poor print quality.
Brother strongly recommends that customers use only genuine Brother ink for best results. Using non-Brother supplies may affect the hardware performance, print quality and machine reliability since the ink formulation in genuine Brother ink cartridges prevent smearing and clogging of the print head. The Brother limited warranty does not apply to any issue that was caused by the use of third party ink and/or cartridges.
> Click here for more information about Genuine Brother Supplies.
Cleaning the four color print heads (black, cyan, magenta and yellow) and/or adjusting the vertical alignment may improve the print quality. To determine if the alignment needs to be set and to identify which print heads need to be cleaned, print the Print Quality Check sheet and the Alignment Check sheet.
Below are instructions for improving the following:
Follow the instructions that apply to your issue.
NOTE: Illustrations shown below are from a representative product and may differ from your Brother machine.
You can also press (Settings) > Maintenance > Improve Print Quality > Check Print Quality.
Cleaning the print head consumes ink. If you do not see any improvement, contact Brother Customer Service from the "Contact Us".
You can also press (Settings) > Maintenance > Improve Print Quality > Alignment.
When the print alignment is not adjusted correctly, text looks blurry or crooked, as shown in the illustration below.
After the print alignment is adjusted correctly, text looks as shown in the illustration below.
If the print quality continues to be poor, go to Section 1 to clean the print head.