![The color of your printouts is not what you expected](/g/b/img/faqend/faq00002306_008/eu_ot/en/36953/13_unexpected2.gif)
Check the following points to solve the problem:
NOTE: Illustrations shown below are from a representative product and operating system, and may differ from your Brother machine and operating system.
- To get the best print quality, we suggest using the recommended paper. Check that you are using paper that meets our specifications. Click here to see details of the recommended paper.
- The drum units or toner cartridges may not be installed correctly. Check that the drum units or toner cartridges are installed correctly.
- To improve the color density, perform the calibration. Click here to see how to carry out calibration.
- To adjust the print position of colors for sharper edges, perform an automatic color registration. Click here to see how to perform an automatic color registration.
- Make sure toner save mode is off in the control panel or the printer driver. Click here to see how to change the toner save mode setting.
- If the print quality is poor, disable the Improve Gray Color mode of the printer driver.
(Windows printer driver)
- Open Printing Preferences. Click here to see how to open Printing Preferences.
- Select Manual for Document Type.
- Click Settings....
- Clear the Improve Gray Color check box, and click OK.
![Settings of Windows printer driver](/g/b/img/faqend/faq00002306_008/eu_ot/en/36954/13_win_03.gif)
- Click Apply => OK.
(Windows BR-Script printer driver) (supported models only)
- Open Printing Preferences. Click here to see how to open Printing Preferences.
- Click Advanced....
- Select Off for Improve Gray Color in Printer Features, and click OK.
![Printing Preferences of Windows BR-Script driver](/g/b/img/faqend/faq00002306_008/eu_ot/en/36955/13_winps_03.gif)
- Click Apply => OK.
(Mac OS X CUPS printer driver)
- Open the Print dialog. Click here to see how to open Print dialog.
- Select Color Settings from the pane pop-up menu and click the Advanced Color Settings menu.
- Clear the Improve Gray Color check box.
![Print dialog of Mac OS X CUPS printer driver](/g/b/img/faqend/faq00002306_008/eu_ot/en/36956/13_mac_03.gif)
(Mac OS X BR-Script printer driver) (supported models only)
- Open the Print dialog. Click here to see how to open Print dialog.
- Select Printer Features from the pane pop-up menu and select General 1 or General 2 for Feature Sets.
- Select Off for Improve Gray Color.
![Print dialog of Mac OS X BR-Script printer driver](/g/b/img/faqend/faq00002306_008/eu_ot/en/36957/13_macps_03.gif)
If the print quality of the black portion is not what you expected, choose the Enhance Black Printing mode of the printer driver.
(Windows printer driver)
- Open Printing Preferences. Click here to see how to open Printing Preferences.
- Select Manual for Document Type.
- Click Settings....
- Select the Enhance Black Printing check box, and click OK.
![Settings of Windows printer driver](/g/b/img/faqend/faq00002306_008/eu_ot/en/36958/13_win_04.gif)
- Click Apply => OK.
(Windows BR-Script printer driver) (supported models only)
- Open Printing Preferences. Click here to see how to open Printing Preferences.
- Click Advanced....
- Select On for Enhance Black Printing in Printer Features, and click OK.
![Printing Preferences of Windows BR-Script driver](/g/b/img/faqend/faq00002306_008/eu_ot/en/36959/13_winps_04.gif)
- Click Apply => OK.
(Mac OS X CUPS printer driver)
- Open the Print dialog. Click here to see how to open Print dialog.
- Select Color Settings from the pane pop-up menu and click the Advanced Color Settings menu.
- Select the Enhance Black Printing check box.
![Print dialog of Mac OS X CUPS printer driver](/g/b/img/faqend/faq00002306_008/eu_ot/en/36960/13_mac_04.gif)
(Mac OS X BR-Script printer driver) (supported models only)
- Open the Print dialog. Click here to see how to open Print dialog.
- Select Printer Features from the pane pop-up menu and select General 1 or General 2 for Feature Sets.
- Select the Enhance Black Printing check box.
![Print dialog of Mac OS X BR-Script printer driver](/g/b/img/faqend/faq00002306_008/eu_ot/en/36961/13_macps_04.gif)
- The toner cartridge may be damaged. Install a new toner cartridge as follow:
- Click here to print the chart. [11KB/ PDF]
- Compare your printed document with the printed chart to identify the color causing the problem.
- Replace the toner cartridge of the color. Click here to see how to replace the toner cartridge.
- The drum unit may be damaged. Identify the color causing the problem by using the chart printed in Step 7, and install a new drum unit of the color. Click here to see how to replace the drum unit.