The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
This error message occurs when the Brother iPrint&Scan application is unable to detect your Brother machine. Refer to the following steps to resolve this issue.
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Confirm the settings of your mobile device.
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Confirm your Brother machine is connected to the network.
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Confirm the settings and connection of wireless access point/router.
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Steps 1 through 3 have been confirmed but have not resolved the issue.
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Is Wi-Fi connection settings ON?
The Brother iPrint&Scan application cannot be used on a cellular data network (5G/4G/3G/E/LTE) connection. Your mobile device must be connected to your wireless network. Therefore turn the Wi-Fi ON.
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(iOS version 14 or later)
Make sure Brother iPrint&Scan has permission to access the local network.
Settings > iPrint&Scan > Local Network
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Turn off your Brother machine. Wait a few seconds, then turn it on again.
Wait at least three minutes for the machine to join the network. Then start the Brother iPrint&Scan application.
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Is your Brother machine configured for a network?
If your machine is directly connected to a computer with a USB cable, you need to join your machine to a wired or wireless network. For the details about how to connect your Brother machine to a network, refer to the Quick Setup Guide or Online User's Guide.
> The latest Quick Setup Guide or Online User's Guide is available in the Manuals section of this website.
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Is your Brother machine connected to the same network the mobile device is connected to?
If your Brother machine is connected to a Wi-Fi network (SSID), confirm that the mobile device and your Brother machine are connected to the same Wi-Fi network (SSID).
Refer to the following steps to confirm the connection to the same Wi-Fi network (SSID).
Confirm the Brother machine network
Check the "SSID" (SSID: Service Set ID).
> Click here to see how to check the Network Name (SSID) that your machine is connected to.
Confirm the mobile device network
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Tap the settings icon and confirm the Wi-Fi setting is ON.
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Tap Wi-Fi and confirm that the SSID is the same name your Brother machine is connected to. If not, choose the SSID the Brother machine is connected to.
If you have a computer, connect it to the network and verify the Brother machine is able to scan.
For information about how to connect your computer to network, refer to the Quick Setup Guide or Online User's Guide.
> The latest Quick Setup Guide or Online User's Guide is available in the Manuals section of this website.
If your computer is connected to the same network as your Brother machine and mobile device, check the connection by scanning from your computer to your Brother machine. If you cannot scan from your computer, click here to see information to resolve the issue of unable to scan via network.
If you can scan from your computer, uninstall and reinstall the Brother iPrint&Scan app from the Google Play or Apple Store.