FAQs & Troubleshooting

I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.

If you get an error like the following, please check the following points.

• Internet Connection:
  The Windows Update requires an Internet connection. Please make sure that your computer is connected to the Internet.
  
  
• Device Installation Settings:
  Follow the steps below to check the setting.
  
  1. Click Start => Control Panel => System and Security => System.
  2. Click Advanced system settings.
     
     
     
  3. Click Hardware tab and Device Installation Settings.
     
     
     
  4. Make sure that the option "Yes, do this automatically (recommended)" is selected.
     - If the option "Yes, ... " is selected, click Cancel to close the Device Installation Settings dialog, and then click Cancel to close the System Properties dialog.
     
     - If not, please select the option "Yes, ... " and click Save Changes to save the setting, and then click OK to close the System Properties dialog.