FAQs & Troubleshooting

This problem occurs when a user without administrator privileges opens the printer properties from [Devices and Printers] in Windows 7.

 

To solve this problem, please follow the instructions below.

• Initiate the printer properties from [Change Properties] with Administrator privileges.

Click [Start] => [Devices and Printers].

Right-click on the printer icon of "Brother [model name]" and select [Printer Properties].

Click [Change Properties] in the [General] tab.

 

*If the view isn't shown as below, please try another way – "Create a shortcut to open the printer properties with Administrator privileges".

 

 

If a [User Account Control] dialog appears, click [continue].

 

If you log in with privileges other than administrator privileges, you can continue by entering the administrator password and pressing OK.

 

Initiate [Printer Properties] with administrator privileges.
You can open [Label format definitions] by clicking [Printer Preference], and then click [label format definitions].

• Create a shortcut to open the printer properties with Administrator privileges

Right-click on the desk top and select [New] – [Shortcut].

The [Create Shortcut] dialogue box will open as shown below.

 

 

Type  rundll32 printui.dll PrintUIEntry /e /n"Brother [model name]"  and click [Next].

Enter a name for the shortcut and click [Finish]. (Example: Brother [model name] printer properties)

The shortcut to the [Printer Properties] will be created.

 

Right-click the shortcut and select [Properties].

Click [Advanced] in the [Shortcut] tab.

 

 

Check [Run as administrator].

 

 

You can now open [Printer Preference] with administrator privileges by clicking this shortcut and access the [label format definitions].