MFC-790CW
FAQs & Troubleshooting |
How do I clear the message "No Paper Fed" from the display?
To clear the message "No Paper Fed" from the display, follow the steps listed below:
NOTE: Illustrations shown below are from the representative product and may differ from your Brother machine.
Close the paper tray cover (1).
Reinstall the paper tray by slowly pushing the tray all the way in. You should hear a slight snap or click once the tray is seated properly.
With the paper tray installed in the machine, the paper inside the paper tray should be covered. See photo #1 below.
#1. Photo Bypass Tray in correct position #2. Photo Bypass Tray in wrong position
If photo #1 matches your machine, go to STEP 8.
If photo #2 matches your machine, continue to STEP 3 to adjust the photo bypass tray.
Remove the paper tray from the machine.
Adjust the Photo Bypass Tray to the Normal Printing position shown below, by squeezing the photo bypass tray release button (1) with your thumb and forefinger and slide the Photo Bypass tray toward you (2) until it clicks into position at the front of the paper tray.
Photo Printing Position Normal Printing Position
Reinstall the paper tray by slowly pushing the tray all the way into the machine. You should hear a slight snap or click once the tray is seated properly.
Raise the flatbed unit (1) until the LCD displays "Cover is Open." Close the flatbed to reset the machine.
Test the machine by printing the Print Quality Check Sheet.
Select Print Quality.
Verify the paper tray is installed correctly.
#1: Tray not in correct position side view #2: Tray is in the correct position side view
Verify the paper is installed correctly in the paper tray:
Check the paper tray alignment:
Apply a slight amount of force to the center of the paper tray and try to push it into the machine. The front corner edges of the paper tray should be even with the sides of the machine.
Remove the paper tray (1) from the machine.
Look inside the cavity towards the back of the machine where the paper tray was installed and remove any debris (paper scrap, paper clip, pen cap etc.) that may be preventing the tray from being pushed in. You should see 2 gray rollers and a small white piece of plastic in the center rear of the machine.
Reinstall the paper tray by slowly pushing the tray all the way in, you should hear a slight snap or click once the tray is seated properly. Check to see if the paper tray is all the way in.
Remove the paper tray from the machine.
Turn the Brother machine around and open the Jam Clear Cover (1) at the back of the machine by lifting the handle at the center.
Close the jam clear cover and turn the machine back around until the front of the machine facing you.
Reinstall the paper tray into the machine.
Raise the flatbed (1) until the LCD displays "Cover is Open". Close the flatbed to reset the machine.
Test the machine by printing the Print Quality Check Sheet.
Press OK. (For touchscreen models, skip this step.)
Select Test Print.
If the message No Paper Fed continues to appear on the LCD please contact Brother Customer Service from "Contact Us".