FAQs & Troubleshooting

If a paper jam occurs inside the duplex unit, follow the steps below.
 

1. Pull the paper tray completely out of the machine.
   
    
2. Make sure that the jammed paper does not remain inside the machine.
   
    
3. If paper is not caught inside the machine, check underneath the paper tray.
   
    
4. If the paper is not caught in the paper tray, open the back cover.
   
    
5. Use both hands to pull out the jammed paper slowly.
   
    
6. Close the back cover until it locks in the closed position.
7. Put the paper tray back in the machine.