FAQs & Troubleshooting
I can print but cannot scan via network. (For Mac)
Follow the steps below to resolve the issue.
Check your Brother machine is available for network print.
If you cannot print, click here to see how to resolve cannot print using my Brother machine on a wireless network (Mac).
Open the Device Selector and configure scanner settings.
(For scan using the control panel or SCAN key on your Brother machine.)
The network scanning feature does not work when using the control panel or SCAN key on your Brother machine. This has occurred when using a software firewall. Please configure your software firewall to permit the application below.
Macintosh HD/ Library/ Printers/ Brother/ Utilities/ Server/ NETserver.app
Does the router support Bonjour communication?
The router may be set to block Bonjour communication. Refer to the support documentation for your router and check the router settings.
If you don't know whether the router supports Bonjour or the method for changing the settings, contact the router manufacturer.