FAQs & Troubleshooting
This type of line is typically caused by dirt or white out on the scanner unit. The scanner unit is the mechanism that reads the documents that are being sent or copied. This problem is usually resolved by cleaning the scanner glass, the white pressure bar and the scanner glass strip with isopropyl alcohol, and a lint-free cloth.
Please follow the instructions listed below:
Do not use isopropyl alcohol to remove dirt from the control panel. It may cause a crack on the panel.