FAQs & Troubleshooting
Verify the Brother machine connected to the Wired Network (For Windows)
Follow these steps below to verify the Brother machine connected to the Wired Network.
NOTE: The screens may differ depending on operating system being used and your Brother machine.
Verify that there is a secure connection between the Brother machine and the router or access point. If necessary, disconnect and reconnect the cable on both the router and the Brother machine.
If you have already reset the network card once using STEP 5 and the computer still cannot communicate with the Brother machine:
These steps will help you determine if the issue is specific to this computer. If you can communicate from other computers, then contact your computer manufacturer or network administrator for assistance troubleshooting this specific computer.