FAQs & Troubleshooting
Verify that the unit has no error message on the LCD.
Check for splitters, commshare devices etc. If connected to a splitter or a commshare device, remove any of these devices from the phone line.
Verify that the wall jack has a dial tone. Connect a regular telephone directly to the wall jack. Lift the handset of the telephone and listen for a dial tone. If there is a dial tone, continue to STEP 4. If there is no dial tone from the wall jack, the problem is with the wall jack or the line and you need to contact your local telephone company for service.
Verify that the machine has a dial tone by disconnecting the telephone line from the telephone and connecting it to the jack on the machine labeled LINE. Pick up the handset of the external telephone or press the Hook key and listen for a dial tone.
If there is dial tone, continue to STEP 5.
If there is no dial tone, your machine may require service. Click here to contact the appropriate Customer Service Center.
Lift the external telephone handset or press the Hook key and dial the fax number. Wait to hear fax receiving tones before pressing Fax Start.
If you are having problems sending a fax to a particular number, verify that the number is a working fax number. You can call the number by picking up the handset of the external telephone or by pressing the Hook key and verify that the number answers with fax tones.
(For some countries)
Check for a dial tone. Change TONE/PULSE setting following the instructions listed below: