FAQs & Troubleshooting

The machine failed to feed paper from the indicated paper tray.

Check the following points to clear the error message.

• Refill paper in the paper tray indicated on the machine's display. Make sure the paper guides are set to the correct size.
   
• If paper is in the tray, remove it and load it again. Make sure the paper guides are set to the correct size.
   
• Do not overfill the paper tray.
   
• Paper dust has accumulated on the surface of the paper pick-up rollers.
  Clean the paper pick-up rollers.
  > Click here to see how to clean the paper pick-up roller.
   
• The paper you are using may not meet our specifications. Check that you use the paper that meets our specifications.
  > Click here to see the details of the recommended paper.