FAQs & Troubleshooting

Check the following points to solve the issue:

• Check if the machine is turned on.

  If not, turn on the machine and then try again.

   

• Check if the machine is connected to your computer.

  If not, connect the machine to your computer and then try again.

   

• Check if the machine is in Sleep Mode.

  If not, press or open the Top Cover, and then try again.

   

• Check if an error occurs.

  If so, clear all errors and then try again.

   

• Check if the machine is scanning documents.

  If so, wait until scanning has finished and try again.

   

• Check if the machine is in the Settings Menu.

  If so, stop configuring the machine from the Control Panel.