FAQs & Troubleshooting

The error message Tray XX Error is displayed when the indicated tray is not installed in the machine correctly.

Please follow the steps below to solve the problem:

1. Completely pull out the paper tray indicated by the message on the the machine's display.
   
   
2. Check inside the machine and the tray for any paper.
   
   
3. Re-install the tray correctly in the machine.