DCP-540CN
FAQs & Troubleshooting |
I cannot pull the paper tray out of my machine. What can I do?
To solve this issue, follow the steps below:
[Check-1] Verify the machine is placed on a flat surface.
If there is some object under the machine or the machine is not placed on a flat surface, the paper tray may be difficult to remove. Place the machine on a totally flat surface.
[Check-2] Remove plastic powder residue from the V-shaped cutout in the side of the paper tray.
Because of machine's structure plastic powder (residue) may accumulate on the V-shaped cutout in the side of the paper tray. This may make it difficult to remove the paper tray from the machine. If you cannot pull the paper tray out of the machine, try to remove it by following the procedure below. After removing the tray, clean the plastic powder from the V-shaped cutout.
DO NOT place the (Lower) Jam Clear Cover face down as shown in the illustration. Doing this may damage the cover and cause paper jams.
DO NOT use your fingers to hold up the white plastic part. Doing this may cause injury.