FAQs & Troubleshooting

Check the following points:

• Make sure that you use paper that meets our specifications. Roughsurfaced paper may cause the problem.
• The drum unit may be damaged. Put in a new drum unit. To see how to replace the drum unit, click here.
• Use a Brother genuine toner cartridge which is specially formulated to ensure top print quality.
• The fuser unit may be contaminated. Call Brother Customer Service.