The Replace Pad message appears when the Separation Pad needs to be replaced with a new one. When the Replace Pad message appears, the following LED indications is shown on the control panel.
![ReplacePad](/g/b/img/faqend/faq00002886_002/eu_ot/en/33806/05_ReplacePad.gif)
Your machine is equipped with a scan counter. The counter automatically counts how many times the machine has scanned. When the machine scans 10,000 times, the machine will display a message on the Status Monitor to remind you to replace the Separation Pad. Follow the steps below to replace the Separation Pad.
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Open the Top Cover (1) and the Front Cover (2).
![OpenTop_CrontCover](/g/b/img/faqend/faq00002886_002/eu_ot/en/33710/OpenTopCover.gif)
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Slide the Separation Pad Holder up.
Be careful when touching the Separation Pad and its surrounding area in the machine. Otherwise, you could cause serious damage to the machine.
![DonotTouchSeparation](/g/b/img/faqend/faq00002886_002/eu_ot/en/33712/DonotTouchSeparation.gif)
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Pinch and pull the Separation Pad upward.
![PinchSeparationPad](/g/b/img/faqend/faq00002886_002/eu_ot/en/33713/PinchSeparationPad.gif)
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Attach a new Separation Pad.
![AttachSeparationPad](/g/b/img/faqend/faq00002886_002/eu_ot/en/33714/AttachSeparationPad.gif)
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Securely slide the Separation Pad Holder down.
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Close the Front Cover and the Top Cover.
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Reset the counter. Follow the steps below to reset the counter.
(Windows) / (Macintosh)
(Windows)
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Open the Control Center.
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Brother Utilities supported models
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Open Brother Utilities.
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Windows 7 / 10
Click
or
(Start) > (All Programs or All apps >) Brother > Brother Utilities.
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Windows 8
On the Start screen, click
.
If is not on the Start screen, right-click somewhere on an empty spot, and then click, All Apps from the bar.
Click Brother Utilities.
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Select Scan.
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Click ControlCenter4.
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Brother Utilities unsupported models
Click
(Start) > All Programs > Brother > [model name] > ControlCenter4.
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Click the Device Settings tab (the example below uses Home Mode).
![CC4_DeviceSettings](/g/b/img/faqend/faq00002886_002/eu_ot/en/33715/CC4_DeviceSettings.gif)
(Macintosh)
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Open the Control Center.
To open the ControlCenter2 application, click Go from the Finder bar, Applications > Brother > ControlCenter. Double click the ControlCenter.
The ControlCenter will open and an icon will be placed in the dock.
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Click the DEVICE SETTINGS tab.
![CC2_DeviceSettings](/g/b/img/faqend/faq00002886_002/eu_ot/en/33716/CC2_DeviceSettings.gif)
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Click the Remote Setup. The Remote Setup windows will appear.
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Select Machine Info. in the folder tree.
To reset the counter for the Separation Pad, check the Separation Pad check box for Reset Counter for Consumables.
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Click Apply and then OK.