FAQs & Troubleshooting
Unable to Print 5X
The error message Unable to Print 5X or Print Unable 5X is an indication that the machine has an issue. The "5X" is a different error message depending on the condition of your machine.
Follow the steps below to resolve the issue:
If the error message still continues, contact Brother Customer Service from "Contact Us".
If your machine has FAX functions:
We recommend transferring your faxes to another fax machine or to your PC before turning off the power switch.
(some MFC models with flash memory)
The machine will not lose faxes in the memory even after turning off the power switch.