FAQs & Troubleshooting
Check the following points to resolve the issue:
Cause 1: If you are not using Genuine Brother ink, the machine may not detect the ink cartridge.
Brother multifunction machines are designed to work with ink of a particular specification and will work to a level of optimum performance and reliability when used with genuine Brother Original ink cartridges. Brother cannot guarantee this optimum performance and reliability if ink or ink cartridges of other specifications are used. Brother does not therefore recommend the use of cartridges other than genuine Brother Original cartridges or the refilling of used cartridges with ink from other sources. If damage is caused to the print head or other parts of this machine as a result of using incompatible products with this machine, any repairs required as a result may not be covered by the warranty.
> Click here for more information about Genuine Brother Supplies.
Cause2: The ink cartridge model number is not compatible with your machine.
Verify the cartridge model number will work with your machine.
Visit the Basic User's Guide and Consumables & Accessories section on this web site to know what consumables are available for your machine and its ink cartridge model numbers.
> Click here to see the latest Basic User's Guide.
> Click here to see the Consumables & Accessories section.
Cause 3 : You installed a new ink cartridge too quickly and the machine did not detect it. Or, an ink cartridge is not installed properly.
Follow the steps below to verify the ink cartridge are installed correctly:
NOTE: Illustrations shown below are from a representative product and may differ from your Brother machine.
Cause 4: The new ink cartridge has an air bubble.
Slowly turn the ink cartridge so that ink supply port is pointing downward, and then reinstall the cartridge.