FAQs & Troubleshooting

Follow the steps below to clear the plastic card error.

A plastic card error occurs while a plastic card is inserted into the machine.

The Top Cover was opened while a plastic card was inserted into the machine.

Close the Top Cover, and then press .

A plastic card error occurs while the Top Cover is open.

A plastic card was inserted while the Top Cover was open.

Remove the jammed card from the machine. To avoid future error, do not insert a plastic card into the machine while the Top Cover is open.

A plastic card error occurs while the machine is scanning using the ADF.

A plastic card was inserted while the machine was scanning using the ADF.

Eject the card, and then clear the card jam.

> Click here to see how to clear the card jam.

To avoid future error, do not insert a plastic card into the machine while the machine is scanning using the ADF.