Print  |  Close

PJ-663

FAQs & Troubleshooting

FAQs & Troubleshooting

The printed image is out of alignment.

  • Check that you are using the Brother Genuine Thermal paper.
  • Check that you are loading it properly with the print side away from you.
  • Check to see whether the platen roller is dirty. If it is, clean it. (See the FAQ: "How do I clean the Platen Roller?".)
Print  |  Close