FAQs & Troubleshooting

Follow the instructions below to clear a paper jam:

1. Pull the Paper cassette completely out of the printer.

    

   

2. Pull the jammed paper out of the printer.

    

   

    

   If the paper jam can be cleared, go to Step 10.

    

    

3. Press the Cover release button, and then open the Front cover.

    

   

4. Pull the Drum unit assembly out of the printer. Pull the jammed paper up and out of the printer.

    

   

    

   If the paper jam can be cleared, go to Step 8.

    

    

5. Open the Face up output tray.

    

   

6. Open the Jam clear cover. Pull the jammed paper out of the fuser unit.

    

   

7. Close the Jam clear cover. Close the Face up output tray.

    

   

8. Install the Drum unit assembly into the printer.

    

   

9. Close the Front cover.

    

10. Install the paper cassette into the printer.