Preguntas frecuentes y Solución de problemas

These messages indicate that paper jam occurs at the transfer roller or the fusing roller inside the printer.

OR

If a paper jam occurs at the Transfer roller or the Fusing Roller, follow the same steps to remove the jammed paper as for 'Paper Jam at Paper Exit'. Otherwise, follow the steps below:

1. Open the Rear Access Cover.

2. Remove the jammed paper by holding it with both hands and pulling it slowly toward you.

3. If the paper is caught in the Registration roller, remove the jammed paper by holding it with both hands and pulling it slowly toward you.
   

   If the paper is caught in the Fusing Roller, follow the steps below:

   1. Open the Top Cover.
   2. Release the Fusing Unit Pressure Release Levers on both sides.
   3. Remove the jammed paper at the rear side of the printer by holding it with both hands and pulling it slowly toward you.
   4. Lock the Fusing Unit Pressure Release Levers and close the Top Cover.

4. Close the Rear Access Cover.