MFC-7860DW
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Preguntas frecuentes y Solución de problemas |
I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
Verify that both IP addresses of your PC and the Brother machine are correct and located in the same segmentation following the instructions below:
(Windows 7)
Click Start, All Programs, Accessories then select Command Prompt.
Make sure that the Subnet Mask is "255.255.255.0".
If your Subnet Mask is different, consult a network administrator to solve the issue. (This FAQ is not applicable for your network environment.)
If your Subnet Mask is 255.255.255.0, continue to the following instructions below.
If your Brother machine was purchased Network Ready, then the IP address can be determined via the control panel of the Brother machine or by printing a Report Page which is called User Settings report or Network Configuration report. For more information on how to find the IP address on the control panel of the machine or print a Report Page, refer to the Online User's Guide or Network User's Guide for your machine.
C-1: Make sure all the followings points from a to c are applicable for both IP addresses of your PC and your Brother machine.
C-2: Check the chart listed below.
If both IP addresses are following all the above points, check Case A
If either IP address is not following one of the above points, check Case B.
Case A: IP addresses are correct |
Case B: IP addresses are incorrect |
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Boot Method or IP Config : Auto |
Boot Method or IP Config: Static |
Boot Method or IP Config : Auto |
Boot Method or IP Config : Static |
Reset all network settings of your Brother machine. | Reset all network settings of your Brother machine and reset the IP address manually. | Reset all network settings of your Brother machine. If the IP address is still incorrect, set the IP address manually. (This changes Boot Method or IP Config to "Static".) |
Reset the IP address manually. |
Try restarting the router or hub.
After following all the above three Steps (Step 1 to Step 3), retry the driver installation. If you still have issues, continue to the following Step 4.
If you set the IP address manually, check Custom Install and enter the IP address for Specify your machine by address (Advanced Users).
If a Firewall on your computer is active, it may be rejecting the necessary network connection. Disable the Firewall on your computer and try re-installing the drivers.
Temporarily change your firewall/security settings to allow network connection
Your computer's firewall/security software may be preventing the network connection from being established. If you receive firewall-related notifications, we recommend temporarily changing the security settings on your computer to establish the connection.
(example)
IMPORTANT
If you still have issues after changing the Firewall settings, contact Brother Customer Service from "Contact Us".