FAQs & Troubleshooting

This error indicates that there is a difference in the paper size set in the printer driver and the printer. For example, the printer is set to Letter sized paper, but the driver is set to A4 paper.

To change the paper size setting or Media Type or Paper Source, please follow the instructions below:

1. Open the property of the printer driver.
   (Right click on the printer name icon and select the "Property" from the Menu.)

2. Open the "Basic" tab and check the setting at "Paper Size", "Media Type" and "Paper Source" .
   

3. Click on the "Apply" button to fix the setting and click on "OK".