If the Paper LED is on / the machine's control panel or the Status Monitor displays there is a jam in the 2-sided paper tray, do the following steps.
NOTE: Illustrations shown below are from a representative product and may differ from your Brother machine.
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Pull the paper tray completely out of the machine.
![Pull the paper tray Pull the paper tray](/g/b/img/faqend/faq00000310_017/in/en/1002402/PullPaperTrayOut.gif)
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At the back of the machine, pull the 2‑sided tray completely out of the machine.
![Pull the 2-sided tray Pull the 2-sided tray](/g/b/img/faqend/faq00000310_017/in/en/1002403/Pull2-sidedTray.gif)
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Pull the jammed paper out of the machine or out of the 2‑sided tray.
![Pull the jamed paper Pull the jamed paper](/g/b/img/faqend/faq00000310_017/in/en/1002405/PullJammedPaperOutMachineor2-sidedTray.gif)
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Remove paper that may have jammed under the machine due to static electricity.
![Remove paper Remove paper](/g/b/img/faqend/faq00000310_017/in/en/1002406/RemovePaper.gif)
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If paper is not caught inside the 2-sided tray, open the back cover.
![Open the back cover Open the back cover](/g/b/img/faqend/faq00000310_017/in/en/1002407/OpenBackCover.gif)
HOT SURFACE
The machine's internal parts will be extremely hot. Wait for the machine to cool down before touching them.
![Hot surface Hot surface](/g/b/img/faqend/faq00000310_017/in/en/1002409/HotSurface.gif)
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Use both hands to gently pull the jammed paper out of the back of the machine.
![Gentlly pull the jammed paper Gentlly pull the jammed paper](/g/b/img/faqend/faq00000310_017/in/en/1002408/GentllyPulTheJammmedPaper.gif)
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Close the back cover until it locks in the closed position.
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Put the 2-sided tray firmly back in the machine.
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Put the paper tray firmly back in the machine.