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FAQs & Troubleshooting

FAQs & Troubleshooting

Jam Rear (With Video Instructions)

If the machine's control panel or the Status Monitor displays there is a jam in the back of the machine (Rear), do the following steps.


Click on the image to play the video instructions.

You can see the steps with video clips.

  • The clip is being streamed from YouTube. (Opens in a new window.)
  • Your machine may alter what is displayed on this video.


  1. Open the back cover.


  2. Pull the blue tabs at the left and right sides toward you to release the fuser cover.
    The machine's internal parts will be extremely hot. Wait for the machine to cool down touching them.
  3. Use both hands to gently pull the jammed paper out of the fuser unit.
  4. Close the fuser cover. Make sure the blue tabs at the left and right sides lock into place.
  5. Close the back cover until it locks in the closed position.

    If the paper is often jammed at the back of the machine, open the back cover and try printing documents.


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