FAQs & Troubleshooting
Cannot Detect Ink Volume
If you are not using Genuine Brother ink, the machine may not detect the ink volume.
Use a new Genuine Brother Ink Cartridge.
Brother multifunction machines are designed to work with ink of a particular specification and will work to a level of optimum performance and reliability when used with genuine Brother Original ink cartridges. Brother cannot guarantee this optimum performance and reliability if ink or ink cartridges of other specifications are used. Brother does not therefore recommend the use of cartridges other than genuine Brother Original cartridges or the refilling of used cartridges with ink from other sources. If damage is caused to the print head or other parts of this machine as a result of using incompatible products with this machine, any repairs required as a result may not be covered by the warranty.
> Click here for more information about Genuine Brother Supplies.
If the error is not cleared, contact Brother Customer Service from the "Contact Us" section.