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FAQs & Troubleshooting

FAQs & Troubleshooting

I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)

Ubuntu 8.04 or greater does not have /usr/share/cups/model directory where our driver create a ppd file.

Follow the instruction below when the installation failed with the message.

(Superuse authorization will be required)


  1. Uninstall the cupswrapper driver.
    Command : dpkg -P (driver name)
  2. Create /usr/share/cups/model directory.
    Command : mkdir /usr/share/cups/model
  3. Install the cupswrapper driver.
    Command : dpkg -i --force-all (driver file name)
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