FAQs & Troubleshooting

The Jam Tray message appears if a paper jam occurs in the paper tray. When the Jam Tray message appears, the following LED indications is shown on the control panel. The Error LED () will blink twice and turn off for 1 second.

Please follow the steps below to clear the Jam Tray message.

1. Remove the jammed paper.
    
   
2. Press the button to clear the error.
    
   

You can see the steps with video clips.   The clip is being streamed from YouTube. (Opens in a new window.) Your machine may alter what is displayed on this video.