FAQs & Troubleshooting
OCR feature does not work.
Follow the steps below to how to work OCR feature.
The scanner resolution is too low.
Increase the scanner resolution
Use PaperPort™ 12SE to increase the resolution.
Use Presto! PageManager 9 to increase the resolution.
Nuance PaperPort™ 12SE has not been installed on your computer.
Make sure you have installed Nuance PaperPort™ 12SE from the supplied DVD-ROM.
Presto! PageManager has not been installed on your computer.
Make sure you have installed Presto! PageManager from the supplied DVD-ROM.