FAQs & Troubleshooting

If the machine's control panel or the Status Monitor displays there is a jam in the 2-sided paper tray, do the following steps.

1. Pull the paper tray completely out of the machine.
   
2. At the back of the machine, pull the 2-sided tray completely out of the machine.
   
3. Pull the jammed paper out of the machine or out of the 2-sided tray. 
   

4. Remove paper that may have jammed under the machine due to static electricity.
   

5. If paper is not caught inside the 2-sided tray, open the back cover.
   
   HOT SURFACE
   The machine's internal parts will be extremely hot. Wait for the machine to cool down before touching them.
   
6. Use both hands to gently pull the jammed paper out of the back of the machine.
   
7. Close the back cover until it locks in the closed position.
8. Put the 2-sided tray firmly back in the machine.
9. Put the paper tray firmly back in the machine.