FAQs & Troubleshooting
The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
Please check the following points.
If you scanned using the Brother iPrint&Scan application, the version must be 1.07 or later. Confirm your Brother iPrint&Scan application is the latest version. If it is not the latest version, update the application for the Android™ mobile device and try scanning again.
Did you scan the documents using your Brother machine? Brother Image Viewer will only view and edit documents that were scanned by a Brother machine. Also the file formats Brother Image Viewer supports are JPEG and PDF *1.
*1: Secure PDF files, signed PDF files, the PDF/A file format are not supported.
The memory where the scanned data is saved might not be recognized.
If the issue is not resolved, turn the power of Android™ mobile device OFF and then turn it ON again.