FAQs & Troubleshooting

To connect the printer and your computer:

1. Connect your computer to your wireless router/access point.
   (You can skip this step if your computer is already connected to a Wi-Fi® network.)

2. Connect your Brother printer to the same wireless router/access point.

3. Connect your Brother printer and your computer.

Depending on whether the printer driver is installed, do one of the following:

(The printer driver is not provided for macOS 11 or later. Follow the steps in "Set up the wireless connection manually with the printer driver installed (For Mac)".)

Set up the wireless connection while installing the printer driver

1. Make sure your computer is connected to your wireless router/access point.
   (If your computer is already connected to a Wi-Fi network, go to the next step.)


2. Download the printer driver and P-touch Editor from the [Downloads] section of this website.


3. Double-click the downloaded file to begin the installation.


4. Select [Wireless Network Connection] and then click [Next].

   Windows

   Mac

    

5. Windows: Select [Brother Peer-to-Peer Network Printer].
   Mac: Go to step 7.

    

6. (Windows only) Select [Change the Firewall port settings to enable network connection and continue with the installation.(Recommended)], and then click [Next].

    

7. Prepare a USB cable. Select [Yes, I have a USB cable to use for installation.].

   WPS Users Only
   If you want to use WPS (Wi-Fi Protected Setup™), select [No, I do not have a USB cable]. Follow the on-screen instructions to complete the software installation, and then go to step 13.

   Windows

   Mac

    

8. Select the SSID (Network Name) you confirmed previously, and then click [Next].

   Windows

   Mac

    

9. When the installation confirmation screen appears, make sure the check box is selected, and then click [Next].


10. Confirm that the SSID (Network Name) is correct, and then select [Yes].

    Windows

    Mac

     

11. Follow the on-screen instructions to complete the software installation.
    When the installation is complete, click [Finish] to close the installer window.


12. When the printer is connected to your wireless router/access point, the printer’s Wi-Fi LED becomes lit.


13. Make sure that the Editor Lite LED is off. Start the P-touch Editor and select the printer from the list.


14. You can now edit and print labels wirelessly from your computer.

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Set up the wireless connection manually with the printer driver installed (For Windows)

1. Make sure that the printer driver, Printer Setting Tool, and P-touch Editor are installed on your computer.


2. Turn on the printer.


3. Make sure the printer’s Wi-Fi LED is flashing.
   
   If the Wi-Fi LED is not flashing
   Press and hold the Wireless Mode button for one second to turn on the wireless mode. When the Wi-Fi LED is lit, release the Wireless Mode button.


4. Connect the printer to the computer with a USB cable.


5. Start the Printer Setting Tool on the computer, and click [Communication Settings]. For more information about the Printer Setting Tool, see "Using the Printer Setting Tool (for Windows)".


6. In [Wireless Settings] in the [Wireless LAN] tab, do the following:
   1. Make sure that [Infrastructure] is selected for [Communication Mode].
   2. Enter the SSID (Network Name) that you used previously, or click [Search...] and select the SSID from the list.
7. Enter the password as [Passphrase] and click [Apply].

   Enter the correct [Authentication Method] and [Encryption Mode] settings for your wireless network.

8. When the printer and the wireless router/access point are connected successfully, the printer’s Wi-Fi LED stops flashing, and then becomes lit.


9. Make sure that the Editor Lite LED is off. Start the P-touch Editor and select the printer from the list.


10. You can now edit and print labels wirelessly from your computer.

Set up the wireless connection manually with the printer driver installed (For Mac)

1. Download the Full Software Package from the [Downloads] section of this website.
    
2. Double-click the downloaded file.
    
3. Open the [Utilities] folder and find the Wireless Device Setup Wizard.


4. Double-click [Wireless Device Setup Wizard.app].


5. Follow the on-screen instructions to set up the wireless settings between the printer and your wireless router/access point.

   We recommend using a USB cable to complete the setup.

6. Connect your computer to the wireless router/access point.


7. Make sure the Wi-Fi function of your computer is activated.
   Select the SSID that you used in step 5. The connection between your computer and your wireless router/access point will be established.
   If your computer is already connected to a Wi-Fi network, go to the next step.


8. Make sure that the Editor Lite LED is off. Start the P-touch Editor and select the printer from the list.
    
9. You can now edit and print labels wirelessly from your computer.

   You can also try the following alternative connection methods:
   Wireless Direct: "How can I connect the printer and my Apple mobile device wirelessly?"
   Ad-hoc Mode: "How can I print wirelessly from a computer in Ad-hoc mode?"
   (Not all computers, mobile devices, and operating systems, may support Ad-hoc mode.)

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