HL-L2360DN
![]() |
FAQs & Troubleshooting |
My Brother machine could not be found over the network when I installed drivers on my PC.
If the above message appears, verify the following points to resolve the issue.
NOTE: Illustrations are from a representative product and operating system, and may differ from your Brother machine and operating system.
Verify that all devices on the network where your PC and the Brother machine are connected work correctly.
Turn off the Brother machine and turn it back on.
The built-in network card may not work for some reason. Turn off the Brother machine and turn it back on, this will reset the network card.
Verify the network connection between your PC and an access point.
The network connection between your PC and an access point may be unavailable. Verify the network connection by browsing internet sites on your PC or sending and receiving emails over the internet to verify the network connection.
Verify the network devices and connection cables on the network.
The network devices and connection cables on the network where your PC and the Brother machine are connected may not work correctly. Verify the Link LED of your router or hub to make sure they work without any issues.
Turn off the router or switching hub and turn it back on.
Your router or switching hub may not work correctly if you re-connect the cable or change the IP address many times over, even though all settings of IP address are correct. Turn off the router or switching hub and turn it back on, this will reset the router or switching hub.
Verify the settings of all broadband routers and access points (only if a few broadband routers exist on the network).
The settings of all broadband routers and access points may not be configured correctly if more than two broadband routers that have several LAN ports exist on the network as below. Verify that the settings of all broadband routers and access points are configured correctly.
For the detail of changing bridge mode (Off the DHCP function etc.) of broadband routers, contact your broadband routers' manufacturer with the following information or refer to the manuals provided with your broadband router.
If Windows Firewall or firewall function of security software is active, it may be rejecting the necessary network connection. Change the firewall settings by creating a firewall rule to block except settings or disabling the firewall on your computer.
Temporarily change your firewall/security settings to allow network connection
Your computer's firewall/security software may be preventing the network connection from being established. If you receive firewall-related notifications, we recommend temporarily changing the security settings on your computer to establish the connection.
IMPORTANT
After you have finished verifying the above points, try re-installing the driver and verifying whether the devices could be found or not.
If you configure the IP address manually, check Custom Install when you select the network connection and enter the IP address for Specify your machine by address (Advanced Users) when the Network Search Type window appears.