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FAQs & Troubleshooting

FAQs & Troubleshooting

Improve poor print quality.

Brother strongly recommends that customers use only genuine Brother ink for best results. Using non-Brother supplies may affect the hardware performance, print quality and machine reliability since the ink formulation in genuine Brother ink cartridges prevent smearing and clogging of the print head. The Brother limited warranty does not apply to any issue that was caused by the use of third party ink and/or cartridges.
> Click here for more information about Genuine Brother Supplies.

Cleaning the four color print heads (black, cyan, magenta and yellow) and/or adjusting the vertical alignment may improve the print quality. To determine if the alignment needs to be set and to identify which print heads need to be cleaned, print the Print Quality Check sheet and the Alignment Check sheet.


Below are instructions for improving the following:


  • White lines in text or graphics
  • Blank text
  • Blurred or faded text and images

Follow the instructions that apply to your issue.



Section 1: Checking the print quality and cleaning the print head

Print the Print Quality Check Sheet and look at the nozzle check pattern.
If print head cleaning is needed, following the machine's display instructions.
> Click here to see how to print the Print Quality Check Sheet.

If the issue continues, check the following points:


  • Check and adjust the paper feed.
    > Click here to see how to correct the paper feed to clear vertical lines.
  • Try using the recommended types of paper.
  • To prolong print head life, provide the best ink cartridge economy and maintain print quality, we do not recommend frequently unplugging the machine and/or leaving the machine unplugged for extended periods of time. We recommend using Power On/Off(Power On/Off) to power down the machine. Using Power On/Off(Power On/Off) allows minimal power to the machine, resulting in periodic, but less frequent, cleaning of the print head.



Section 2: Checking the Print Alignment

Print the Alignment Check Sheet and adjust the print alignment.
> Click here to see how to print the Alignment Check Sheet.

If the issue still continues, change the print setting options.
> Click here to see how to change the print setting options when having printing issues.

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