FAQs & Troubleshooting
I cannot find some option in the Printing preferences. (For Windows)
When you install the printer driver by connecting the USB cable, the full installation of the Brother original printer driver may not have been completed and the windows built-in driver may have been installed instead. Since the built-in drivers only support the basic functions of the Brother machine, we recommend using the Brother original printer driver.
Follow Step A to verify the kind of printer driver.
If your printer driver is the built-in driver, follow Step B to replace the installed driver with the Brother original printer driver.