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FAQs & Troubleshooting

FAQs & Troubleshooting

Jam Rear

If a paper jam occurs behind the face-up output tray, follow these steps:

  1. Turn off the printer's power switch and unplug the AC power cord.

    Turn Off Switch

  2. Open the back cover.

    Open Back Cover

    After you have just used the printer, some internal parts of the printer will be extremely hot. Wait at least 10 minutes for the printer to cool down before continuing to the next step.

    Do Not Touch

  3. Pull the green tabs at the left and right hand sides toward you and fold down the fuser cover (1).

    Pull Green Tab

  4. Using both hands, gently pull the jammed paper out of the fuser unit.

    Remove Jammed Paper


  5. Close the fuser cover (1) and lift the green tabs at the left and right hand sides.

    Close Green Tab

  6. Close the back cover .

    Close Back Cover

  7. Plug the printer back in and then turn on the power switch.
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