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DCP-J752DW

FAQs & Troubleshooting

FAQs & Troubleshooting

Improve poor print quality.

Follow the instructions that apply to your problem.



Section 1: Checking the print quality and cleaning the print head

  1. Press image.

    You can also press Settings(Settings) and Ink.


  2. Press Test Print.

  3. Press Print Quality.

  4. Press OK. The machine begins printing the Print Quality Check Sheet.

  5. Check the quality of the four color blocks on the sheet.

  6. The Touchscreen asks you if the print quality is OK.

    Do one of the following:

    • If all lines are clear and visible, press Yes to finish the Print Quality check and go to Step 12.

    • If you can see missing short lines as shown below, press No.

    image

  7. The Touchscreen asks you if the print quality is OK for black and then the three colors. Press Yes or No.

  8. The Touchscreen asks you if you want to start cleaning. Press OK. The machine starts cleaning the print head.

  9. After the cleaning procedure is finished, press OK. The machine prints the Print Quality Check Sheet again.

  10. Once it prints out, check the quality of the four color blocks on the sheet.

  11. The Touchscreen will ask you if the print quality is OK.
    Do one of the following based on the print quality of the check sheet:


    Cleaning the print head consumes ink. Cleaning the print head more than 5 times uses ink unnecessarily. If you do not see any improvement, contact Brother Customer Service from the "Contact Us".



  12. Press Home(Home).



Section 2: Checking the Print Alignment



  1. Press image.

    You can also press Settings(Settings) and Ink.


  2. Press Test Print.

  3. Press Alignment.

  4. Press OK.

    The machine starts printing the Alignment Check Sheet.
    image


  5. For the “A” pattern, press the number of the test print that has the least visible vertical stripes (1-9), and then press it.Repeat this step for the B, C and D patterns.

  6. Press Home(Home).


If the print quality continues to be poor, go to Section 1 to clean the print head.


Brother strongly recommends that customers use only genuine Brother ink for best results. Using non-Brother supplies may affect the hardware performance, print quality and machine reliability since the ink formulation in genuine Brother ink cartridges prevent smearing and clogging of the print head. The Brother limited warranty does not apply to any problem that was caused by the use of third party ink and/or cartridges.
> Click here for more information about Genuine Brother Supplies.

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