FAQs & Troubleshooting

The RJ printer is recognized as a storage device by setting the RJ printer to the mass storage mode and connecting to a computer via USB. Files that have been dragged and dropped to the computer’s mass storage area are processed when you press the Wi-Fi® button/Bluetooth^® button.

1. Turn the printer off. The POWER indicator turns off.
    
2. While pressing the Wi-Fi button/Bluetooth button, press and hold the power button.
   The printer switches to mass storage mode and the POWER and STATUS indicators light in green.
    
3. Connect the computer to the printer via USB. The printer's mass storage area is displayed on the computer screen.
    
4. Drag and drop the file you want to copy to the mass storage area.

   This feature supports ".bin", ".blf", and ".jpg" files. Do not use other file formats with this feature.



5. Press the Wi-Fi button/Bluetooth button.
   The command file is executed.
    
6. While the file is being executed, the Wi-Fi indicator/Bluetooth indicator lights in blue.
    
7. After the file has been executed, the Wi-Fi indicator/ Bluetooth indicator turns off.
    
8. To turn mass storage mode off, turn the printer off.
   The printer will start up in its normal operating mode.