FAQs & Troubleshooting

The indicators light and blink to indicate the printer's status. The following symbols are used in this FAQ to explain the meaning of the different indicator colors and patterns.

/  /	Indicator is lit in the color shown
/  /	Indicator is blinking in the color shown * Blinking patterns differ depending on the situation as shown in the table below.
	Indicator is lit or blinking in any color or pattern
	Indicator is off

Editor Lite	Wi-Fi®	STATUS	Battery	Description
				Power on Initializing Low battery charge No battery charge Now cutting Now printing
				Cassette cover open
		(Once every second)		Receiving data Transferring data
				Now cooling >> See below for more information
		(Once every 1.8 seconds)		Error No tape error Wrong tape error Non-compliant tape error Cover open error Communication error High temperature error Cutter error >> See below for more information WPS access point search error WPS access point connection error WPS security error WFD client search error WFD client connection error WFD security error >> See below for more information
		(Twice every 1.8 seconds)		Error Li-ion battery error Li-ion battery must be charged Communication error >> See below for more information
		(Once every 0.6 seconds)		System error Head rank error >> See below for more information
				In boot mode >> See below for more information
				Now resetting
				Notification that wireless LAN connections are enabled when using batteries
				P-touch Editor can be used
				P-touch Editor Lite can be used
	(Once every 3 seconds)			Wireless LAN on, not connected
				Wireless LAN on, connected
	(Once every second)			Now setting WPS
				Rechargeable battery power: full Charging complete
				Charging
			(Once every 4 seconds)	Rechargeable battery power: half
			(Twice every 4 seconds)	Rechargeable battery power: low
			(Once every second)	Error Battery error Battery must be charged

 

Indicator Warnings

 

Head or motor is cooling down

The print head or motor is too hot.

Print head:
If the print head becomes too hot, it may produce imaging on the paper in areas not intended to be printed. This condition is normal when printing a large number of documents with a high print density.
The printer will stop, then resume printing after the print head has cooled down.
To avoid or delay the onset of this condition, print using a lighter density setting, reduce the amount of black areas being printed (for example, remove background shading and colors in graphs and presentation documents). Also, make sure that the printer has adequate ventilation and is not located in an enclosed space.

Motor:
If the printer is used continuously, the motor will become too hot. In this case, the printer will stop and resume printing after the motor has cooled down.

 

Error 1 has occurred.

 

• Is the correct cassette installed?
  Check that the correct type and size of tape is installed. For more information, see "Which kind of tapes can I use?"


• Is the cassette installed correctly?
  If not, remove the cassette, and then reinstall it. For more information, see "How do I set a tape cassette?"


• Is there enough tape remained?
  If not, install a new cassette.


• Is the cassette cover open?
  Check that the cassette cover is closed.


• If the error still occurs, check for the following:
  • An error is indicated if the printer fails to receive data.
  • An error is indicated if the print head temperature exceeds the specified temperature.
  • An error is indicated if the cutter blades do not work or are not in the original position.
  In these cases, turn off the printer, and then turn it on again.
   

Error 2 has occurred.

 

• After the specified length of time (120 seconds) has passed, either the access point could not be found or two or more access points were found.


• For the one-push configuration or PIN code configuration, two or more access points were found while WPS was starting.


• WEP or WPA is set for the access point encryption method.


• The received packet is incorrect.


• After the specified length of time (120 seconds) has passed, the client could not be found.


• Two or more devices connected using the one-push configuration or PIN code configuration were found.
  
  In these cases, turn off the printer, and then turn it on again.

 

Error 3 has occurred.

 

• Does the rechargeable battery have a low charge (when using the optional rechargeable Li-ion battery)?
  Use the AC adapter.


• Has the rechargeable battery failed to recharge (when using the optional rechargeable Li-ion battery)?
  If the battery has not been recharged after a certain length of time, recharging has failed. Use the AC adapter.


• An error is indicated if the printer fails to receive data. Turn off the printer, and then turn it on again.

 

Error 4 has occurred.

 

• The tag information for the printer does not match the tag information for the device.
  Turn off the printer, and then turn it on again.

 

Error 5 has occurred.

 

• Turn off the printer, and then turn it on again. If the error still occurs, please contact Brother Customer Service.

 

Error 6 has occurred.

 

• The wireless module is not connected.


• A communication error has occurred between the wireless module and the printer.

 

Printer is in boot mode
 

If the power cord is unplugged or the rechargeable battery is removed, or the printer is turned off while the firmware is being updated, the printer may enter the boot mode.

In this case, transfer the program again. If the problem still occurs, contact Brother Customer Service.