MFC-J3940DW
FAQs & Troubleshooting |
Printer Jam or Paper Jam
Check the following points to clear the Printer Jam or Paper Jam message.
For the models with FAX functions:
Before you unplug the machine from the power source, you can transfer your faxes that are stored in the memory to your computer or another fax machine so you will not lose any important message.
Gently remove the jammed paper.
> Click here to see how to clear the paper jam in the front of the machine.
> Click here to see how to clear the paper jam in the back of the machine.
If there is a repeat paper jam, try another paper jam clear operation.
> Click here to see how to remove paper scraps.
Make sure the paper guides are set to the correct paper size.
Make sure the paper support is fully inserted into the machine.
> Click here to see how to clear the paper jam in the front of the machine.
More than one sheet of paper was placed in the manual feed slot.
-OR-
Another sheet of paper was placed in the manual feed slot before the touchscreen prompted you to load another sheet of paper.
Do not put more than one sheet of paper in the manual feed slot at any one time. Wait until the touchscreen prompts you to load another sheet of paper before you feed the next sheet of paper in the manual feed slot.
Gently remove the jammed paper.
> Click here to see how to clear the paper jam in the front of the machine.
> Click here to see how to clear the paper jam in the back of the machine.
Clean the paper pick-up rollers.