MFC-7860DW
FAQs & Troubleshooting |
Replace Toner
The message REPLACE TONER indicates the toner cartridge needs to be replaced. Please replace the toner cartridge with a new one.
The Brother machine has separate consumables the toner cartridge and the drum unit. Verify you replace only the Toner Cartridge and not the drum unit. If you want to know their difference, refer to "What is the difference between the toner cartridge and the drum unit?"
Please follow the steps below to solve the problem:
NOTE: Illustrations shown below are from representative product and may differ from your Brother machine.
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* This video is being streamed from YouTube and will open in a new window.Unpack the new toner cartridge. Hold the cartridge level with both hands and gently shake it from side to side several times to spread the toner evenly inside the cartridge.
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* This video is being streamed from YouTube and will open in a new window.Pull off the protective cover.
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* This video is being streamed from YouTube and will open in a new window.Put the toner cartridge in the drum unit immediately after you have removed the protective cover. To prevent any degradation to the print quality, DO NOT touch the shaded parts shown in the illustrations.
Put the new toner cartridge firmly into the drum unit until you hear it lock into place. If you put it in properly, the green lock lever will lift automatically.
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Make sure that you put in the toner cartridge properly or it may separate from the drum unit.
Clean the primary corona wire inside the drum unit by gently sliding the green tab from left to right and right to left several times.
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* This video is being streamed from YouTube and will open in a new window.Be sure to return the tab to the home position (1). If you do not, printed pages may have a vertical stripe.
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* This video is being streamed from YouTube and will open in a new window.After replacing the toner cartridge, DO NOT turn off the machine's power switch or open the front cover until the LCD returns to Ready mode.
If the error message still continues to appear, refer to "I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner End" or the Toner LED is still on or flashing."