FAQs & Troubleshooting

1. Change your Brother machine's default password to make it more secure
2. Keep your Brother machine's firmware up to date
3. Protect your Brother machine against unauthorised access over the network
4. Remove any USB flash drives and memory cards from the Brother machine after use

 

1. Change your Brother machine's default password to make it more secure

Brother strongly recommend you change the default login password (access) to protect your machine from unauthorised access.

You can set a password following the steps below:

NOTE: The screens may differ depending on operating system being used and your Brother machine.

 

1. Run BRAdmin Light installed on your PC. If you are not installing the BRAdmin Light, go to Downloads section and install it.
   
   (Windows XP / Windows Vista / Windows 7 / Windows 10)
   Click Start or or (Start button) => (All Programs or All apps =>) Brother => BRAdmin Light => BRAdmin Light.
   
   (Windows 8)
   1. On the Start screen, click .
      If is not on the Start screen, right-click somewhere on an empty spot, and then click, All Apps from the bar.
   2. Click BRAdmin Light.

   If you do not see the BRAdmin Light, go to Downloads section of this website and download BRAdmin Light. The installation instructions are available on the download page.

   > Click here to download the BRAdmin Light in the Downloads section.

2. BRAdmin Light will search for new devices automatically.
    
3. Select your Brother machine from the list and double click on it.
   
   

   When prompted, enter your password and then click OK.
    

   • For MFC-5460CN, MFC-5860CN, MFC-5490CN, MFC-5890CN, MFC-5895CW, MFC-6490CW, DCP-6690CW and MFC-6890CDW, the default password is access.
      
   • For other models, no password is required by default.
4. Open the Control tab and click Configure Password.
   
   
    
5. Enter and confirm new password and click OK.
   
   
    
6. Click OK.

 

2. Keep your Brother machine's firmware up to date

Brother regularly improve the security of our products. We strongly recommend that you always update the firmware to the latest version using the Firmware Update Tool.

> Click here to download the Firmware Update Tool from your model's Downloads section.

 

 

3. Protect your Brother machine against unauthorised access over the network

Check the following points to protect your Brother machine against unauthorised access over the network:

 

1. Make sure you use a router or firewall when connecting your Brother machine to the Internet as shown below:
   
   
    
2. Your Brother machine should be protected from any unauthorised access if you use an Internet Service Provider and have a private IP address on your Brother machine. To check if your Brother machine is using a private IP address:
    
   1. Print the "Network Configuration(Network Config) List".
      > Click here to see how to print the list.
   2. Check that the IP address printed on the list is within the following range:
      
      If your machine's IP address is not within the range listed above, contact your network administrator or Internet Service Provider and request a correct one. You can then use the correct IP address to set the machine up again.

 

4. Remove any USB flash drives and memory cards from the Brother machine after use

If your Brother machine is connected to a computer via network, anybody can use the computer to access a USB flash drive or memory card inserted in the machine. If multiple users are using your Brother machine, we do not recommend leaving any USB flash drives or memory cards inserted. Remove the USB flash drive and memory card every time you have finished using them.