FAQs & Troubleshooting

If your Brother machine does not start sending a PC-FAX, or if the other party does not receive a PC-FAX, you must update your machine's PC-FAX function.

1. Download the latest PC-FAX Sending Installer:
   • For MFC-J6510DW, MFC-J6710DW, and MFC-J6910DW
   • For other models
2. Once the download is complete, double click on the downloaded file. Follow the on-screen instructions to complete the installation.
3. Try to send a PC-FAX again.
   • If you still cannot send a PC-FAX, your Brother machine's fax function may not be working correctly.
     Try to send a standard fax using your Brother machine.
   • If you cannot send a standard fax using your Brother machine, the PC-FAX function will not work correctly. For more information, refer to below:
     > Click here to see how to resolve issues sending a fax.