FAQs & Troubleshooting

There can be several causes for this issue:

• The machine is sending or receiving a fax.
• The machine is operating a function.
• The machine has some type of error.
• PC-FAX receive software is active.

To solve this issue, please follow the steps below:

1. Click Finish to close the error message "RS 005-xx" or "RS 006-xx" on the display.
2. Do the following:
   
   
   • If the machine is sending or receiving a fax, wait until the job is completed.
   • If the machine is operating a function, press the Stop key on the control panel of the machine to exit the menu.
   • If the machine has some type of error, clear the error.
   • If PC-FAX receive software is active, close it.
   
   
3. Run Remote Setup again. Remote Setup should now operate correctly.

If the issue continues, please contact Brother Customer Service.