FAQs & Troubleshooting
Delete print jobs from the print queue.
To delete print jobs from the print queue, follow the steps below:
NOTE: The screens may differ depending on the operating system being used and your Brother machine.
(Windows 7 or Server 2008 R2)
Click Start => Devices and Printers.
(Windows 8 or 10)
Click Start => Settings => Bluetooth & devices => Printers & scanners.
(Windows 7 / 8 / 10 / 2008 R2)
Right-click on the Brother Printer Driver and choose See What's Printing.
In Windows 7 / 2008 R2 the Printer Driver icon is sometimes combined with the Brother PC Fax Driver or another driver using the same port. To determine if this is the case, right click on the available driver and left click on Printer Properties. If you are given the option to choose the Brother Printer Driver, then it is installed.
Click on the Brother Printer Driver and click Open print queue.
(Windows 10 or earlier)
If Cancel All Documents is greyed out, click Open As Administrator. Enter a password for an administrator and click Yes.
You may have to make several attempts to completely clear the print queue. If the print jobs still remain in the queue after several attempts, restart the computer.